EXPRESS AUSTRALIAN SHIPPING FOR $7.95 | EXPRESS SHIPPING TO THE UNITED STATES FOR $18.95

FAQs

Shipping Questions


I accidentally entered the incorrect shipping address, can you change it for me?

If you have entered the incorrect shipping address after completing your purchase, please contact the customer care team as soon as possible. Our team works hard to quickly pack and send out your orders which means we can not guarantee the changes to your shipping information can be applied in time. If your order has already been packed and dispatched, we are unable to make any changes for you.


Can I change or alter my order?

Once an item has been purchased, it is then subject to our returns policy. However, if you are needing to make urgent changes, please contact customer care with your order number, name and issue. Our last orders are processed at 10 am AEST, so your email must be sent before this time for actions to be made. However, due to the high amounts of emails received and our items being shipped quickly, we can not guarantee that changes will be made to your order in time. 


When will my item be shipped?

Our team will pack and ship your item Monday to Friday within 48 hours of you making the order. However, we do not ship on weekends, public holidays and other holidays that will occur within Australia. 


How can I track my order?

Once your order has been dispatched and received by the courier, you will receive an email from Australia Post or DHL. The email will provide you with a link and tracking number which then allows you to follow your order. Please allow 24 hours to receive updates. However, if it has been over 48 hours and you have not received an email, please check your junk email inbox or contact customer care. Please provide us with your order number and name for us to locate your tracking number.


Will my order arrive in time for my upcoming event?

Please visit our Shipping page to view our shipping times. Feel free to contact customer care to receive additional information if you are still unsure. Once an order is placed, an order is shipped within 48 hours. However, we are unable to guarantee delivery times because shipping by DHL or Australia Post is out of our control once the courier has received your order. In the rare event, for domestic or international orders, your order may be delayed at customs for random checks. 


When will I receive my order?

Visit our Shipping page for detailed information. However, if you place an order before 10 am AEST of any business day, we aim to pack the order in time for you to receive it the following business day if you are living within an Australian metro area. If you are living regionally, please allow 2-5 business days. 


I still haven’t received my order, what now?

Before reaching out to us, please check the tracking information you have been emailed (from Australia Post or DHL) and read through the shipping page to see the estimated delivery time for your address. There may be some delays in transit that will be out of our control and we are not responsible for. Please contact customer care if your order has exceeded the estimated delivery time and our team will be happy to investigate further for you. 


Returns/Faulty Item Questions


Can I return an item for a refund?

You are only able to return an item for a refund if the item has manufacturing faults, please visit our Returns page for further information. However, if your garment is not faulty, you are eligible for store credit.


My item is faulty! What do I do?

Our team always aims to maintain a high standard of quality! In the event, if you have received a faulty item, please email customer care as soon as possible so we can find ways to resolve this issue. Please email us with your order number, the product name, describe the fault and provide us with images. (Please note, we do not consider loose threads as a manufacturing fault. Loose threads occur naturally during the sewing process. The thread can be easily cut off without any damages to your garment). 


Do you hold stock?

As an online store, our stock is continuously selling and so we are unable to place stock aside for your future orders and exchanges.


Can I cancel my order?

Once you have completed and purchased your items, you are unable to cancel your order and it is subject to our returns policy. However, we are happy to accept returns in exchange for online store credit, visit the Returns page for additional information. Please note, you are responsible for paying for the return postage as your change of mind is not Jaz n Angels fault. 


I bought something full price and not long after my item was discounted, can you price match?

Unfortunately, we are unable to offer you a price match.


How do I return an order?

If you are looking to return an order for any reason, please fill out the returns form and send it back to us along with your garment to the following address: 83A Boundary Street, West End, Brisbane, 4101. Your order will be processed within 2-4 business days. Please obtain a tracking number for your returned item as we can not compensate for returns that are lost in transit.


How do I know if you have received my returned item?

Once we have received your returned item, it will take 2-4 business days before your item is assessed and, depending on the situation, a gift card is processed. You will then be issued a store credit which will be emailed to you. Be advised, please check your junk email inbox. 


Can I exchange an item if I need a different size?

Due to the fast turn over of stock and items being shipped out quickly, we do not offer exchanges. It is recommended that you return your item and receive store credit for you to purchase in the future.


Payment Method Questions


What payment methods do you accept?

MasterCard, PayPal, AfterPay and Visa. At this time, we do not accept AMEX.


I forgot to enter my store credit code/discount code, are you able to apply it for me?

Once an item has been purchased, it is then subject to our returns policy. Unfortunately, once a purchase has been made we are unable to apply your store credit or refund you a partial amount. Please make sure your code has been applied successfully at checkout.


What currency are your prices in?

Our items are listed in Australian Dollars (AUD). 



Contact Us Questions


How do I contact Customer Care?

You can reach us by emailing us at customercare@jaznangel.com.au!


How long does it take for you to respond to my email?

Once you have sent an email to our customer care team, please allow up to 48 hours to receive a response. Our team is operating Monday to Friday, 10 am to 5 pm, however, we do not operate on weekends and public holidays. During busy periods, such as Christmas or clearance sales, you may experience a delay in your response due to the increased fluctuation of emails. If your question is out of our policy guidelines, you may experience a longer delay in response.



Sizing Questions


Is your clothing true to size?

Please note that our clothing comes from different suppliers and our garments may not be the exact same to our sizing guide. Sizing can depend on the style, fit and material. However, 95% of our garments are true to size and are up to Australia sizing standards, which matches international sizing. 


What sizing are your garments in?

All of the garments we provide are listed in Australian sizing. 


About Us Questions


Am I able to purchase in-store?

Absolutely! Visit us Monday to Sunday (10 am-5 pm) at 83 Boundary St, West End, Brisbane. Excluding all public holidays. 

  • 1 January - New Year's Day
  • 27 January - Australia Day 
  • 10 April - Good Friday
  • 11 April -The day after Good Friday
  • 12 April - Easter Sunday
  • 13 April - Easter Monday
  • 25 April - Anzac Day
  • 4 May - Labour Day
  • 12 August - Royal Queensland Show - Brisbane Area Only
  • 5 October - Queen's Birthday
  • 24 December - Christmas Eve 
  • 25 December - Christmas Day
  • 26 December - Boxing Day
  • 28 December - Additional public holiday for Boxing Day


Where are you located?

We are located in West End, Brisbane!